Whatever business you have, if you want to put customers first, improve your processes and seize business opportunities, ISO 9001 certification is an excellent tool. The international ISO 9001 standard provides a requirements framework for a quality management system. ISO 9001 emphasizes the importance of customer requirements, quality and continuous development. By improving processes and performance, your organization will better meet your customers’ needs. This opens new business opportunities and strengthens your competitiveness, ultimately leading to more profits.
This certification is suitable for any organization regardless of size or industry, including you. It provides a requirements framework for a quality management system, describing how your organization meets your customers’ needs. The standard emphasizes the importance of continuous improvement and allows you to identify risks and improve your performances.
ISO 9001 is based on seven quality management principles:
- Customer focus;
- Leadership;
- People engagement;
- Process approach;
- Continuous and continual improvement;
- Risk-based decision-making;
- Relationship management.
The structure of the standard makes it easy to use alongside other management system standards, such as ISO 14001 (environment) and ISO 45001 (working conditions).
